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1.
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Designing Service Processes to Unlock Value, Second Edition
Joy M. Field
1631573969
9781631573965
$19.95

2.
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Profiting From Services and Solutions
Valarie A. Zeithaml, Stephen W. Brown
1606497499
9781606497494
$19.95

3.
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Service Mining
Wei-Lun Chang
1606495755
9781606495759
$19.95

4.
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Service and Service Systems
Steve Baron
1606495771
9781606495773
$19.95

5.
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Integrated Management of Processes and Information
Kenneth A. Shaw
1606494457
9781606494455
$19.95

6.
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Business Engineering and Service Design with Applications for Health Care Institutions
Oscar Barros
1606496271
9781606496275
$19.95

7.
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Designing Service Processes to Unlock Value
Joy M. Field
1606493051
9781606493052
$19.95

8.
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Transforming US Army Supply Chains
Greg Parlier
9781606492369

 Chapters    
Chapter 13 Designing for Resilience
$3.95
9.
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Effective Sales Force Automation and Customer Relationship Management
Raj Agnihotri, Adam Rapp
9781606491287

 Chapters    
System Planning and Designing
$3.95
10.
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Cost Management and Control in Government
Dale Geiger
9781606492185

 Chapters    
CHAPTER 5 Constructing Interactive, Learning Oriented Processes
$3.95
CHAPTER 7 Organization Based Operational Control Processes
$3.95
CHAPTER 9 Refocusing Support Functions Through Role Based Control Processes
$3.95
 
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