Customer Experience


Delivering an Exceptional Customer Experience  
By Sarah Cook

This article describes the steps that are needed to create an outstanding customer experience. It includes practical tips on how to create a vision for customer-centricity, get close to your customers...
 
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Excellent Customer Experience = Customer Loyalty and Profit  
By Steve Shellabear

In this article, we examine why the customer experience is important and some of the foundations for building an enhanced customer experience. It synthesizes a range of subjects, including digital...
 
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Short Guide to Customer Service  
By Croft, Chris, Expert Insight 2017

Good service is often as important as a good product, and this book explains why it's so important and then how to achieve it. There's no point in having great products, lovely premises and ...
 
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Why Bad Customer Service Will Bring a Company Down  
By Herbert M. Sancianco

Many companies, large and small, often wonder why their business is not doing well as they track their sales performance that is slowly declining and reaching a point where their financial...

 
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