Table of contents
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Cast of Characters ..................................................................................xi
Introduction ........................................................................................xiii
Chapter 1 Luis Struggles with Personal Finances, Talks to Father-
in-Law for Advice .............................................................1
Chapter 2 Luis Analyzes Tax Effects of a Raise, Meets with Emily,
Defines Mission ................................................................5
Chapter 3 Luis Calls Colonel, Gets Explanation of Basic
Command and Control ....................................................9
Chapter 4 Luis Develops His Cost Intelligence and Attack Plan,
Discusses with Emily ......................................................15
Chapter 5 President Nelson Holds Budget Review ..........................23
Chapter 6 Luis Calls Staff Meeting to Find Cost Reductions ...........27
Chapter 7 Chairman Stewart Leads the Saturday Cost Reduction
Meeting ..........................................................................35
Chapter 8 Al Educates Luis and Marty on How Command
and Control Drives Mission Success ...............................41
Chapter 9 Luis and Marty Work Up Brief for Chairman Stewart ....47
Chapter 10 Researching Activity Based Costing and
Performance Metrics .......................................................51
Chapter 11 Luis Talks with Colonel About Intelligence
Gathering .......................................................................57
Chapter 12 Luis Reengages Chairman Stewart on Cost Accounting
and Metrics Issues ...........................................................61
Chapter 13 Struggling to Specify the Right Intelligence, Writing the
Mission Statement ..........................................................67
Chapter 14 Meeting with Chairman Stewart to Prep
for Pilot Reviews .............................................................71
Chapter 15 The Pilot Cost After Action Review with Maintenance
and Marketing ................................................................77
Chapter 16 Figuring Out Facilities Cost Allocation ...........................83
Chapter 17 Luis Revisits Personal Finance Problems over
the Weekend ...................................................................93
Chapter 18 Prebrief to Chairman Stewart Before First Full
Cost Review Including Facilities ...................................101
Chapter 19 The First Companywide Cost After Action Review .......107
Chapter 20 Three Months Later: The First Good Ideas Meeting ......111
Chapter 21 Epilogue: Five Years Later .............................................117
Index .................................................................................................119
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