Service Systems and Innovations for Business and Society


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Achieving Service Excellence  
By C. M. Chang

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable...

 
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Achieving Success Through Innovation  
By Glenn Withiam

This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases studies, the innovators themselves provide...

 
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All Services, All the Time  
By Doug McDavid

This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such, they come into being, live through lifecycle stages, and...

 
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Business Engineering and Service Design with Applications for Health Care Institutions  
By Oscar Barros

Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their...

 
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Business Engineering and Service Design, Second Edition, Volume I  
By Oscar Barros

This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including...

 
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Citizen-Centered Cities, Volume I  
By Paul R. Messinger

Modern cities are increasingly involving citizens in decisions that affect them. This trend is a part of a movement toward a new standard of city management and planning—falling under the names...

 
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Citizen-Centered Cities, Volume II  
By Paul R. Messinger

Modern cities are increasingly involving citizens in decisions that affect them. This trend is a part of a movement toward a new standard of city management and planning—falling under the names...

 
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Collaborative Innovation  
By Tony Morgan

Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be...

 
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Designing Service Processes to Unlock Value  
By Joy M. Field

The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large...

 
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Designing Service Processes to Unlock Value, Second Edition  
By Joy M. Field

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations...

 
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